Refund policy
At RJI International, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Customers may request a return within 14 days of receiving the order.
- Products must be unused, in original condition, and in original packaging.
- Items showing signs of use, damage, or alteration are not eligible for return.
Non-Returnable Items
- Customized or personalized products.
- Clearance or sale items.
- Gift cards.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery with clear photos of the issue.
Refunds
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
Email: rji.intl@gmail.com